FAQ

Frequently Asked Questions

A collection of some of the most frequently asked questions that our customers ask us. Contact us to add yours!

  1. WHAT DO THE WORDS “TECHNICAL, TESTED, TAILOR MADE” MEAN?

    These three keywords encompass the identity that makes Leuenberger and its products unique.
    Technical: Technical is not only the adhesive, but also our approach: we are technicians. We will provide you with concrete answers and practical and immediate solutions. From consultancy to support during the start-up phase, from product training to emergency intervention, we are prompt, flexible and with transversal skills in every sector and system.
    Tested: Our laboratory is the heart of the company. A feasibility study can be requested before even signing a contract. Even after the sale, the laboratory continues to work alongside the technical assistance, the sales network and customer care departments to continue following the life cycle of the adhesive at the customer's premises and to be able to intervene to update it as the needs change.
    Tailor-made: Leuenberger is a family business with 90 years experience made in Italy. Frankness and flexibility in relationships are characteristics that have always distinguished us. Not only is the adhesive designed ad hoc for the production aspect, but from the first visit to the technical assistance department and going through the customer service department, we make everything “tailor-made” for you.

  2. I HAVE BEEN USING A GOOD ADHESIVE FOR A LONG TIME BUT I WOULD LIKE TO CONSIDER YOUR OFFER WITHOUT COMMITTING: IS IT POSSIBLE?

    Certainly. To obtain a free evaluation of the replacement options, simply complete our Glue check form and provide us with samples of the materials that are to be glued. Request your Glue check now

  3. I WOULD LIKE TO CHANGE THE ADHESIVE, BUT I AM AFRAID IT MAY BE A LONG AND DIFFICULT PROCESS. HOW SHOULD I PROCEED?

    Our range consists of over 300 adhesives that are regularly revised and updated: our workshop will evaluate the replacement among those available or will suggest the creation of a customised adhesive. The entire process is coded in our exclusive Metodo 3T and is entirely overseen by our sales manager who will personally take care of every step. Request your Metodo 3T now

  4. DO YOU HAVE BIODEGRADABLE, DISPERSIBLE OR COMPOSTABLE ADHESIVES?

    Yes. Our range includes adhesives that guarantee a degree of dispersibility higher than 50% in dry residue (according to EN 1720-1998 standard) and can therefore be used for packaging that must be declared as compostable.

  5. DO YOU HAVE VEGAN ADHESIVES?

    Yes. The whole range of Hot Melt Termomelt C and Termomelt Ecotop adhesives, mainly intended for packaging, can be defined as vegan as it complies with the requirements of vegan product packaging manufacturers.

  6. DO YOU HAVE CERTIFICATIONS?

    Yes. Leuenberger has obtained UNI EN ISO 9001:2015 certification for the “Design, development and production of industrial glues and adhesives”, issued by TÜV Rheinland Italia, an Accredia accredited certification body.

  7. ARE YOUR ADHESIVES MADE IN ITALY?

    Yes. All Leuenberger brand adhesives are formulated, tested and produced in Italy, in the headquarters in Crema (province of Cremona). This allows us to guarantee the highest quality and stability of our products.

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